Privacy Policy

1. Information We Collect

To provide rapid HVAC, air conditioning, and electrical troubleshooting services, we may collect the following category details when you contact us via form, call, or message:

• Personal Contact Data: Full name, telephone number, and email address.
• Service Location Data: Villa/apartment number, building name, and area location in Dubai.
• Technical Details: Details regarding equipment type, cooling issues, or electrical faults.
• Automated Digital Data: IP address, device type, and browser cookies collected for analytics.

2. How We Use Your Information

We process your data strictly to execute requested services and improve our customer service standards:

• Dispatching mobile technician units directly to your specified location in Dubai.
• Issuing service estimates, digital invoices, and warranty documentation.
• Responding directly to service scheduling requests or emergency dispatch calls.
• Optimizing our web assets and service delivery pipelines.

3. Data Sharing & Disclosure

We do not sell, lease, or distribute customer details to third-party marketing companies. Personal information is only shared under the following conditions:

• Field Technicians: Location details shared strictly with assigned technicians to perform service calls.
• Legal Obligations: Compliance with applicable UAE Federal Data Protection laws and legal processes.

4. Cookies & Website Analytics

Our site utilizes standard HTTP cookies and third-party tracking (such as Google Analytics) to analyze web traffic, track page engagement, and improve layout efficiency. You may disable cookies at any time via your browser settings.

5. Data Security

We apply SSL encryption across our entire site to prevent unauthorized access or disclosure of transmitted customer data.